PLACING YOUR ORDER
First-time customers must email wholesale@donnamaylondon.com to be accepted as a suitable retailer. We will send you our current line sheet and prices if your application succeeds. You accept our Terms and Conditions below by placing an order with Donna May London.
We strive to offer exclusivity within 10 miles in less densely populated areas. However, in larger cities and towns, we will use our discretion.
When re-selling Donna May London products, wholesalers are prohibited from altering the products in any way, i.e. adding or removing design details, labels, stickers etc.; products may not be rebranded. In addition, Donna May London products hold the Donna May London trademark, which may not be infringed upon.
MINIMUM ORDER VALUE:
First-time customers of Donna May London incur a minimum order value of £250. This is on a Pro-forma basis, and items will be dispatched as soon as payment is made.
PRICING:
Wholesale prices are listed in pounds sterling and are subject to change without notice.
All products must be sold at our suggested retail price or higher. If discounts are issued, they must be limited to 15% off RRP.
We would like to discuss any discounts you would like to offer over and above 15% with us first. Please email us at wholesale@donnamaylondon.com
SHIPPING:
We use a courier service for all shipping; tracking information will be given on dispatch.
Free shipping is offered for all orders over £350.
RETURNS:
First, all return requests must be emailed to wholesale@donnamaylondon.com within seven days of receipt. Please quote your order number and reasons for return.
Returns are only accepted with Donna May London's prior approval and delivery instructions for transport. Shipping will be charged. Should you change your mind once received, there will be a restocking charge of 15%. Returned merchandise will not be accepted if held more than 15 days after receipt.
PAYMENT
All orders are on a Pro-forma basis, and we don't currently offer any credit terms. Donna May London accepts all major credit cards, PayPal and direct bank transfers.
Orders will be dispatched within three working days. Larger orders may require more time, and we will inform you of any delays at the point of order.
Any out-of-stock goods will be placed on backorder and shown on your invoice. If back-ordered goods are in stock at the time of your next order, they will be added to this order without duplication.
If you wish to cancel any back ordered items or not have back orders listed at all, please inform us.
DAMAGES & DEFECTS:
Please inspect all of your shipment boxes immediately upon their arrival. Please contact Donna May London by email, at wholesale@donnamaylondon.com, within five days of receipt of damaged or defective shipments. Please supply photographic proof of any damage. Damaged merchandise will be replaced with new merchandise.
FINAL NOTE:
Thank you so much for your support, and please do share with us images of our stock in your stores. We will be more than happy to share on our social channels, driving people to your store. We're all in this together!